Response to

Cox Communications

Request for Information

1

Discuss your current research and development activities. What percentage of sales is going towards Research & Development?

As a publicly traded company. PeopleSoft does not give out Individual department expenditures. However, in 2003, PeopleSoft invested approximately 19% of our total revenue on product development, the highest percentage amongst any of our direct competitors. In 2004, PeopleSoft plans to continue our commitment to research and product development. Below are our Research and Development (R&D) expenditures over the last five years:

2

Describe legal issues or constraints that could affect a relationship with CCI.

PeopleSoft is a party to various legal disputes and proceedings arising from the ordinary course of general business activities. In the opinion of management, resolution of these matters is not expected to have a material adverse effect on the result of operations of the Company. Lawsuits are a nutter of public record. As a matter of course, any corporation is likely to have a number of non-material suits threatened or pending, often involving the claims of former employees. PeopleSoft is a publicly held corporation and, therefore, any pending or threatened legal action that has the potential of having a material impact upon PeopleSoft must be reported in SEC 10-K and 10-Q forms. None of the above mentioned disputes or proceedings will conceivably affect a relationship between Cox Communications and PeopleSoft.

3

Describe those elements that differentiate your products from the other vendor's products with regard to CCI requirements (see Appendix A and C).

It is our policy to avoid differentiating functional areas between PeopleSoft applications and those of our competitors and due to the nature of the changing technical and product landscape and our desire to never misrepresent what our competitors have or do not have to this end. Our hope is that Cox has seen these differences in the series of demonstrations and product descriptions that we have provided. We will however, be providing an overview of non-functional differences in our session on May 29th as a wrap-up.

4

How many ERP implementations have you had in the Cable Industry within the last two (2) years? In total? Please provide company name and contact name and information where possible.

Numbers represent total telecommunications clients by country. As of this RFI delivery date, an accurate count for the past (2) years was not available but we will forward when the data has been analyzed. Cable Systems only data is included in the above count.

8.8 Customers Purchased in 2003

VitalWorks

BDO Seidman

Lehman Bros.

Combes

Omaha Public Power Dist.

Transocean

Describe your future technology direction and how is this technology direction related to near- term (1-2 year's) product releases.

PeopleSoft is currently in a unique situation with PeopleSoft 8 in that we are significantly ahead of our competitors by being the first enterprise application provider that has a delivered all of our applications in a pure internet fashion, However, we're not planning on resting on our laurels. With every past major release, we still had large technology initiatives planned for the next big release. The PeopleSoft 5 release introduced workflow and moved us from a Windows 3.1 user interface to a Windows 95 interface. PeopleSoft 6 moved our technology from 16 bit to 32 bit. PeopleSoft 7 evolved our architecture from two-tier client/server to three-tier client/server. And with PeopleSoft 8, we completed the leap from client/server to pure internet. Interestingly, as we contemplate PeopleSoft 9. our next large future release, we don't see the need for any vast, sweeping architecture changes - PeopleSoft 8 has set the stage with a robust, server-base Improvements to the power user experience
Integration of the WebLogic web application server from BEA Systems
Full Netscape browser support
Added DBMS platform support

Strategic, new, near term 8.x features beyond 8.12 include:

Improved mobile support. Enhancing support for wireless devices and stand-alone mobile devices such as PDAs from Palm, Handspring. Microsoft and RIM.
Additional workflow functionality
Native support for the SOAP and UDDI integration standards
Additional portal features

PSO-PSI-Management Consulting Svcs

BANK-FSI-Holding Companies, nec

HC-E&C-GenenaI Medical & Surgical Hospitals

AUTOHEAV-M&D-Motor Vehicles & Car Bodies

RETAlL-M&D-Department Stores

USMEDDEV-M&D-Ophthalmic Goods

HITECH-M&D-Semiconductors & Related Devices

BANK-FSl-Security & Commodity Exchanges

RETAIL-M&D-Catalog & Mail- Order Houses

TELCO-AI-TV Broadcasting Stations

BANK-FSI-National Commercial Banks

INDMFG-M&D-Abrasive Products

PSO-PSI-Trucking Except Local

AUTOHEAV-M&D-Motor Vehicles & Car Bodies

HITECH-M&D-Computer Peripheral Equipment, nec

INSUR-FSI-Fire, Marine, & Causality Ins

FSO-PSI-Computer Related Services, nec

What is your preferred database software and why?

PeopleSoft operates well on all of the leading relational database technologies from a single code line. Database selection is largely determined by your internal skills sets. licensing arrangements, and performance and capacity requirements. PeopleSoft applications can be migrated to other RDMS and operating systems as your business and technical needs change.

Do these applications support remote diagnostics for application and hardware components?

Yes. PeopleSoft provides the PeopleSoft Performance Monitor so that system administrators can monitor PeopleSoft performance data and share the data with third party monitoring tools if desired. The PeopleSoft Performance Monitor is a diagnostic utility that enables you to monitor performance of the main elements of your PeopleSoft system, such as web servers, application servers, and Process Scheduler servers. You can monitor real-time performance as well as analyze historical data.

PeopleSoft Performance Monitor reports:

• Durations and key metrics of PeopleTools runtime execution, such as SQL statements and PeopleCode events.
• Key resource metrics, such as host CPU utilization and web server execution thr eads.

The metrics provided by PeopleSoft Performance Monitor enable system administrators to:

• Monitor real-time system performance.
• Identify poorly performing tiers, hosts, domains, servers, application code, and SQL in a PeopleSoft environment.
• Identify performance trends.
• Address and isolate performance bottlenecks.

Are new releases issued on a schedule? What is the current version of your software? What is the current release schedule? Chronologically discuss your recent release activity.

Several years ago PeopleSoft introduced its industry-leading Four Year Support Policy. As a follow-on, we are now extending support beyond four years, and offering indefinite technical support - the industry's first support policy to guarantee customers access to in- depth problem solving and technical expertise for the life of their software license. The enhanced Support Policy applies to currently supported and future releases of PeopleSoft and J.D. Edwards' pure internet-based products,
Key elements of the new support policy:
Customers receive technical support with access to in-depth problem solving assistance and technical expertise, self-service support tools and technical knowledge bases indefinitely.
Customers receive tax and regulatory changes for a minimum of six years.
Customers receive direct upgrade scripts to the most current release for a minimum of five years.
Customers receive software updates, fixes and enhancements for a full lour years.

The information below outlines our release types, frequency of releases, and delivery methods: Major Releases - a major release delivers significant new functionality for all PeopleSoft solutions.
Major releases also contain deferred fixes reported on a previous major release. Released approximately every 2 to 3 years, major releases are delivered to customers on CD when you order them through Customer Care.
Service Packs - service packs are the way we deliver fixes and minor enhancements throughout the support life of a major release. Service packs are delivered as we deem necessary, based on the number of fixes and customer demand, and arc delivered to customers on CD when you order them through Customer Care.
Application Minor Releases - Minor releases deliver new functionality to PeopleSoft applications. The frequency of delivery is determined by market drivers, and are delivered to customers on CD when you order them through Customer Care.
Application Bundles - Application bundles contain a compilation of urgent fixes, including critical fixes individually posted since the previous bundle. They are released every 4 to 8 weeks as needed, and are posted to the Updates and Fixes website on Customer Connection.
People Tools Minor Releases - PeopleTools minor releases arc the maintenance process used for PeopleTools. Delivered approximately every 90 days for the current major release, PeopleTools Minor Releases are delivered to customers on CD when you order them through Customer Care.
Tax Updates and Regulatory Releases - Legislative changes are researched on an ongoing basis. The resulting changes are delivered only for service packs and supported minor releases, for as long as the major release is supported. These updates are delivered as required by regulatory bodies. Based on the effective dale of the change, the requirement is scheduled for an upcoming tax update or regulatory release. The delivery vehicle is generally posted to the Updates and Fixes website within PeopleSoft Customer Connection, our customers* self-service online tool. They can be ordered through Customer Care on CD by special request only.
Updates and Fixes - We deliver updates and fixes to critical and urgent problems for PeopleSoft applications and PeopleTools, and are released as they're reported. Updates and Fixes arc posted to either PeopleSoft Customer Connection - Updates and Fixes, or the PeopleTools FTP server.

The current version of PeopleSoft is 8.

What is your company's policy on support for prior releases?

PeopleSoft delivers the industry's first support policy to provide you access to in-depth problem solving and technical expertise indefinitely. This policy builds on our four-year support policy with additional years of support as follows:

• Technical Support The PeopleSoft Global Support Center will provide case management and assist you by providing known resolutions, existing fixes and updates, or workarounds if available.
• Tax Updates and Regulatory Changes — We'll provide tax updates and regulatory changes for six years.
• Upgrade Scripts — We'll deliver direct upgrade scripts and upgrade support to the latest release for up to five years.
• New Patches and Fixes- We'll provide new patches and fixes during the first four years of your release.

This enhanced policy continues as long as you are a current and compliant support services subscriber.

What are some highlights of added or changed functions and features planned for the next software release? What are the expected dales for the next major software release?

Due to the nature of software development, PeopleSoft cannot and does not guarantee when, or if, particular enhancements shall become available,
As a publicly traded company, we adhere to the SEC's stringent guidelines on forward looking information,
Please refer to the response to question 4 above for a general discussion of the kinds of functionality we incorporate into new releases.

6

Describe the process that your company utilizes to resolve product issues and bugs.

Resolving your computing issues in a timely and effective manner is critical to your success. That's why we've developed comprehensive processes that help:

• Identify and log your support issues
• Resolve all technical issues by using a variety of tools including self-service.
• Search for solutions through a comprehensive solutions library.
• Create updates and fixes based on the problem reported by our customers.

To make the most of your resources and your time, we ask that you implement a number of best practices to facilitate the problem resolution process. We've designed these best practice guidelines to achieve the quickest and most effective resolution for your problems. The following section highlights these self-service best practices, tips and techniques, tools and services.

Set up an Internal Help Desk

An internal help desk is considered to be the first line of support for your functional and technical resources as well as for your end users. This provides for a central point to track system and application errors, and to identify opportunities for end user training once the product is deployed to the user community.

Apply All Fixes

PeopleSoft recommends that you apply all fixes that are posted to the Customer Connection, Updates and Fixes website for your products.

Apply Service Packs or Minor Releases In accordance with the PeopleSoft Support Policy

PeopleSoft Service Packs and minor releases will effectively update the version of your software to the latest level. PeopleSoft, therefore, recommends customers to apply Service Packs or minor releases in accordance with our Release Support Policy in order to benefit from the latest version of the software.

Troubleshooting problems

An effective troubleshooting strategy saves you time and money. When developing your strategy there are a few things that you should consider:

• Make sure you are familiar with your entire computing environment
• Develop a troubleshooting model for your operating environment, and anticipate the conditions that might evoke various errors. If you understand the operations and process flow of your system — including the interrelationships of your hardware, applications,- operating system, and network — you'll be better prepared to identify and resolve the problem
• Create a model or schema of your operating environment to help isolate problems when they occur and to make diagnosis easier

For additional information, please refer to the PeopleSoft Problem Resolution guide included in the Miscellaneous PeopleSoft Information section of this RFI response.

Please describe under what circumstances/criteria, if any, CC1 will have to pay for software upgrades to new versions and or releases.

Software upgrades are typically provided at no additional cost to clients who are current on maintenance.

Please provide one (1) set of user manuals and other appropriate documentation. These documents will be returned to you upon completion of the CCI package selection. You can bring these user manuals directly the demonstration session.

User manuals will be provided at the demo,

What report-writing tools are available / recommended for this application? Specifically, how does Business Objects interface with your package?

PeopleSoft provides a comprehensive suite of tools to meet all the reporting needs of your organization. PeopleSoft's reporting offering fits into three broad categories:

• Ad-hoc Querying tools
• Multidimensional reporting, analysis, and exploration tools
• Production reporting tools
• All of these products share the same infrastructure, which includes:
• A common set of metadata
• A common security infrastructure
• A common subscription, distribution, and output management infrastructure.

This means that users can easily design, run, manage, and view all reports using the same set of rules, and that this is all enabled by PeopleSoft 's award-winning Internet architecture.
PeopleSoft Query is a user friendly, intuitive way to quickly generate ad- hoc and scheduled reports from any data stored in your PeopleSoft tables. You can design and run a PeopleSoft query in several ways. Most users design and run queries using the web-based Query Manager component, which you can access from any supported web browser. The Query Viewer component can be given to users who need only to run predefined queries. You can schedule any query to run as a hatch process by using the Schedule Query process (SCHED_QUERY). Technical users who have the Windows client installed can also use the Query Designer.

PS/nVision is a sophisticated tool for creating business reports in Microsoft Excel. Working within Microsoft Excel, you create a report layout that defines both the data to retrieve and the format of the report.

PS/nVision goes well beyond formatting the results of a query. Using PS/nVision, you can create report layouts that summarize information from your PeopleSoft database and use the DrillDown feature to expose the supporting details. You can share report layouts across multiple business units and time periods, creating reports that "roll" from unit to unit or period to period without changing the data-retrieval criteria.

The addition of PS/nVision to the PeopleSoft Internet Architecture provides \veb users a simple, intuitive way to run, view, and distribute PS/nVision reports on the fly using their browsers. Remote users with Internet access can log on to PeopleSoft through their browsers and run, view, and drill down on their reports without needing PeopleSoft installed on their workstations. New distribution options enable users to instantly send reports as email attachments, rather than requiring recipients to navigate to a location on a file server. Casual users have an interface that is familiar and easy to understand, with the more complex PS/nVision development features residing only in the Windows client.

One of the most versatile approaches to reporting is the PeopleSoft Structured Query Report Writer. This tool can extract data from any relational database based on Structured Query Language (SQL) and print or display it in a prescribed formal. PeopleSoft has created a variety of standard Structured Query Reports (SQRs) that summarize table information and data. You can use these reports as is, customize them, or, if needed, create your own. You can create tabular, single, or multi-page reports, as well as form letters. You can also use a SQR to make global updates to your database, load and unload tables, and perform interactive queries.

PeopleSoft has created standard SQRs for often-requested information that you can produce and print easily. However, there may be times when your company needs information reported in different ways. When you need a customized report, you can copy a standard report from the \PS\SQR directory and use it as a model for a new report. Your programmers, or application users familiar with SQRs, can use the existing fields, format, and logic as a starting point, and then modify them according to your company needs.

PeopleSoft 8 enables you to interface with the SQR tool through PeopleSoft Process Scheduler. From PeopleSoft Process Scheduler, you can convert output to text, HTML, or Adobe Acrobat (.PDF) file formats. You can also use PeopleSoft Process Scheduler to send SQR reports through email or distribute them on the web.

PeopleSoft also offers an Enterprise Warehouse system that can be used for reporting and analytics. Transactional reports, as listed in Section A, can be generated from the Operational Data Store in the warehouse using the tools as listed above. Creating transactional reports from the ODS layer of the warehouse allows you to offload the transactional reporting from the transaclional system,

PeopleSoft also provides you with a means to generate multidimensional reports with drill around capabilities from the Enterprise Warehouse. (The Enterprise Warehouse has been developed specifically for rapid multidimensional reporting and other analytic applications). These multidimensional reports, generated from the Enterprise Warehouse, can he viewed through the use of an OLAP or ROLAP tool. PeopleSoft has certified Cognos, Hyperion, MicroStrategy, Brio, Information Builders, and Business Objects

With the release of PeopleSoft EPM 8.8, SP1, Business Objects Starter Kit can be licensed directly from PeopleSoft. It includes Weblntelligence Explorer and BusinessObjects InfoView for fifty (50) named users. Wcblntelligence Reporter for five (5) named users, and BusinessObjects Designer and Supervisor of one (1) named user.
Universes
Business Objects has created 14 universes to support PeopleSoft's five EPM data marts. A universe shields users from the underlying technical complexities of data structures by provides a business representation of data using familiar business language. Business Objects universes enable users to create ad hoc queries, analyze data, and prepare sophisticated reports based on EPM application data. Pre-built universes from Business Objects accelerate time to value by mapping directly to PeopleSoft EPM data marts.
Reporting
144 report templates will be available to customers of Business Objects Starter Kit, with an initial set of 39 reports to be released with PeopleSoft EPM 8.8, SP1. The 39 reports released with SP1 will leverage data from each of the PeopleSoft EPM data marts. Additionally, Weblntelligence's functionality can be used to create ad hoc reports to supplement the templates offered in SP1.
Security" Bridge "
A new security bridge was developed specifically for the Business Objects Starter Kit. Business Objects developed a security bridge that provides row and column level security that is defined and stored in the PeopleSoft security table. Security administration is done from within the PeopleSoft application, eliminating the need to use a separate tool outside PeopleSoft to administer security or to synchronize user bases and security settings between PeopleSoft and Business Objects.

What interface tools are provided with your product? Specifically, how does Hyperion EssBase interface with your package?

The Essbase Analytic Platform via Essbase Integration Services (EIS) reads the metadata and data in a PeopleSoft EPM data mart and translates this into an Essbase multi-dimensional Analysis database. Essbase performs calculations and questions and delivers data to the users over the web with graphical ad-hoc user interface, Hyperion Analyzer.
EIS reads the star schema and translates star schema into an Essbase OLAP outline. It works with Essbase to automatically create the OLAP databases, load the metadata into Essbase, load the data into Essbase, and launch calculations. Analyzer is used to generate graphical reports based on the structure defined in Essbase.

Describe the preferred / recommended hardware environment needed to support these applications given the scope and usage described in this RFI.

Please consult the enclosed PeopleTools 8.44 Hardware and Software Requirements Guide.

Are there any specific LAN/WAN capacity issues/metrics regarding limits on volumes. concurrent or maximum number of users?

PeopleSoft's thin browser interface runs efficiently over LAN/WAN connections. Maximum concurrent users will depend on the type of users and the numbers and types of business transactions being processed.

What configuration control Facilities are delivered with the product?

The Setup Manager considers the features and products a customer has selected and then provides a specific step-by-step set of tasks. The configuration set identifies the products and features AND/OR business processes that a customer wants to implement. The goal of the lool is to reduce the time and cost required for our customers to implement PeopleSoft products and features.
Application set up and configuration are accomplished using the PeopleSoft 8 thin browser interface.

What training services can you provide?

PeopleSoft Education understands the critical role education plays in maximizing the value of your PeopleSoft investment. We help customers build a complete end-to-end solution that culminates with meaningful and specific deliverables for managers, project teams and end users. This comprehensive plan enables each audience to obtain the knowledge and skills needed to minimize training time, maximize solution capabilities, and increase overall business value. Through our continual investment in new technologies and education approaches, we produce the framework on which to build your successful project.

Approach

End to End Solution

PeopleSoft Education views every education solution as a unique, highly tailored offering driven by the specific needs and goals of your organization. To help you craft a strategy and direction, we've designed an end-to-end education approach similar to that of implementations and upgrades. Our approach focuses on four distinct phases, closely aligned with your software project, to help your organization better identify and address your unique educational needs and assess the value and expected return from the resulting solution. From beginning to end, we can help you build a complete solution for maximum results.

Defining Education Strategy and Plan
Each education plan starts with the identification of your overall corporate objectives and education goals. Through this assessment, we help you determine which product capabilities to incorporate and what skills are necessary to fully leverage them.

Building Education Business Case
Based on your specific education goals we identify the performance measures that will best quantify your actual education success. By identifying quantifiable expectations early on, you can put key tracking devices in place to help measure your return on investment at completion. You can also leverage the expected metrics upfront to help build a compelling business case and economic justification for your education efforts.

Executing Education Plan
The planning, strategy, and metrics defined during the first phases of the process become the roadmap for your tailored education solution. Based on the specific timelines and objectives in our sample education plan, we help you select educational offerings from our wide-ranging curriculum, which includes over 750 total courses, 500 of which arc web-based. The result is the right mix of content, timing, and delivery vehicle to ensure managers, project team members, and end users receive the information necessary to optimize their role throughout each phase of the project plan. This way, you can ensure each audience obtains the knowledge in one stage to be successful in the next

Measuring Return on Investment
With your predetermined education metrics already in place, you can easily measure your return. Are your process times quicker? Are there fewer call center calls? Have your support costs decreased? Understanding quantifiable returns helps you build the case for future and continuing education efforts, as well as fully realizing the value of a complete education solution.

In the past customers have been challenged to provide detailed analysis on the benefits of software training investments. PeopleSoft ROI for Training ! goes beyond simple cost comparisons between online and classroom training. The tool identifies ROI metrics that correspond to an organization's unique business process improvements. In addition, the tool provides customers with instant ROI calculations that predict reduced attrition, improved cycle times, increased productivity, and reduced costs.

PeopleSoft ROI for Training identifies the performance metrics that best quantify software education success. With the tool, customers can apply key trasking indicators to help measure return on investment throughout the project. In addition, these tracking indicators enable customers to uncover trend information, helping to optimize the ROI on future education projects.

Executive Education
With a better understanding of the technical, analytic, planning, and strategic implications of PeopleSoft solutions, your management team can provide the long-term guidance and day-to-day oversight to create a more effective system.

Managers set the direction for the solution and its accompanying business processes. They build organizational buy-in by communicating the tangible, role-based benefits of the new technology and processes, as well as the high-level opportunities for increased return.

Because of their central role in the success of an enterprise solution, managers must have a solid understanding of the capabilities of an application and its implications for new and existing business processes. That's why PeopleSoft Education has developed a comprehensive curriculum of management-focused courses to provide managers with the knowledge they need to guide these critical projects.

Product overview courses help managers understand how PeopleSoft applications and technologies can build value for the organization. This understanding enables them to tie the solution to specific business processes and benefits, and make more effective decisions about the resulting strategic direction. They can then articulate these benefits to end users to boost organizational buy-in for the solution. With everyone playing from the same book, the entire system works to build greater value for the organization.

Project Team Education
PeopleSoft Education provides your project team with the essential technical skills for faster, more strategic, and more effective implementation, optimization, and upgrade efforts.

To maximize the return on your implementation or upgrade, your project teams need a higher level of technical instruction. With a better understanding of the underlying architecture, workflows, and capabilities. you can accelerate your project while reducing its cost and risk.

PeopleSoft Education helps ensure the success of your projects by giving your project teams the most comprehensive PeopleSoft technical and process { training available. As the global leader in effective PeopleSoft education, we can teach your IT teams the skills they need to plan and deliver projects faster, more cost-efficiently, and with minimal risk. We're in constant contact with PeopleSoft strategists, planners, and developers, so we know best the skills that can help you deliver a more effective PeopleSoft solution. And, we're the first to learn of recent technical advances, giving us a head start on incorporating these elements into our offerings. The end result is more effective and valuable project execution for your entire organization.

End User Education
Get more from your PeopleSoft investment by providing your end users with the skills they need to increase productivity, accelerate familiarity, promote accuracy, and build greater confidence. The User Productivity Kit (UPK) is PeopleSoft's next generation end-user training solution: a multi language content and development platform that enables you to quickly, easily and cost-effectively produce and deploy customizable multiple end user education deliverables.

Offerings:
PeopleSoft Education provides a "blended training" delivery model. This model incorporates both the traditional instructed led training with eLearning. Combining eLearning with traditional classroom instruction enables today's corporations to custom fit their training programs. "

Classroom Education:
For certain skills, there's no substitute for the face-to-face training possible in a classroom, especially for project teams that may face unique technical challenges or implementing an entirely new type of architecture or business process.

We have developed a range of options to make this classroom time more effective.

• PeopleSoft Education limits the class size to ensure a high level of instructor/student interaction and support.
• PeopleSoft's 240 certified instructors have extensive field experience so they bring a real-world approach to methodologies, processes, and tasks.
• To ensure the greatest transfer of skills, we structure courses so at least half of the classroom time is spent in hands-on activities.
• PeopleSoft instructional developers incorporate the latest technical and teaching practices to ensure greater understanding and higher knowledge retention,
• PeopleSoft Education has the flexibility to conduct classes at your site or in one of our state-of-the art education facilities.

eLearning
Web-based education can significantly stretch your education budget. By eliminating travel lime and expense, you can transfer critical skills to more project team members than traditional teaching techniques. Team members can take courses online at their own pace and within their work schedule. They get the skills they need, when and where they need them most. And, because our web-based courses easily scale, we can accommodate corporate- wide IT education efforts as easily as on-going, individual skills updates.

On Demand Web-Based Education for Project Teams
On demand courses leach skills using a combination of online audio, presentations, and application demonstrations. Project team members can take the classes they need 24 hours a day, seven days a week.

Project team members are constantly in demand. With limited time and unlimited requests, it's often difficult and expensive for them to learn the skills they need to maximize the value of a new PeopleSoft application. With on demand web-based education courses, PeopleSoft Education provides a flexible mechanism for obtaining critical skills.

On demand courses are available online 24 hours a day. seven days a week so they're ready whenever team members are to minimize the impact of training on their current slate of projects. They can team essential skills when it's convenient for them — and more cost-effective for you.

Results-Driven Learning Design
Each on demand course is developed to provide immediately, applicable skills. By tying the material closely to actual applications and processes, we help grow the real-world and conceptual skills necessary to get the greatest performance from your PeopleSoft software.

These courses are more effective because they:

• Simulate actual applications: Team members' progress through each phase of an implementation or upgrade using the same steps and technology they'll use within the application.
• Provide business process training: Team members learn how the applications fit within the larger business process. This understanding enables them to better anticipate how their input impacts the entire workflow.
• Test user knowledge: On demand, web-based courses provide tests at each skill level. Experienced IT professionals can test out of courses where they already have the requisite skills. Other students can test their understanding of the material to ensure they'll have the knowledge to proceed to the next level.
• Use effective learning techniques: Every course is designed with the latest advances in education theory and technology to boost effectiveness and retention.
• Leverage learning management systems: On demand, web-based courses can work from within your learning management system to more effectively track project team skills, knowledge gaps, and training needs.

Live Web-Based Education for Project Teams
PeopleSoft Education live, web-based education combines the benefits of instructor-led training with the convenience of internet-delivered education. Many of these courses include hands-on exercises.

These real-time, interactive courses can be easily accessed via the Internet from anywhere in the world. This global availability makes it quick and cost-effective to incorporate the latest upgrade delta courses or late-breaking technologies. Without the added time and expense of travel, project team members are more apt to fine-tune their skill set

The cost-effective convenience does not come at the cost of comprehensiveness. The interactive element of the webcast gives students a better grasp of the skills because they can see and hear their instructor and application demonstration in real time, right from their own desk. This collaborative and interactive learning environment enables students to ask questions as they sec the task demonstrated

Many live web-based courses arc initially available live, and then recorded for later use.

User Productivity Kit (UPK)
As your largest PeopleSoft audience, your end users play a key role in increasing the value of your enterprise applications. With the right set of skills, you can give this group the confidence, knowledge, and competency to achieve long-term success. As a result you'll see faster acceptance of the solution and new application-related processes, and you'll be able to establish a higher level of capability and performance. Put simply — the more skilled your end users, the more value you'll get from your PeopleSoft solution.

Yet end-user education presents a unique set of organizational challenges. You need to create and synchronize business process documentation and training guides across multiple teams, locations, and phases of your project. In addition, you face many variables — fluctuating business processes, new hires, different applications and rollouts, operational schedules, and limited budgets — all of which hinder the effectiveness of end-user education.

You need a means to deliver a broad range of end-user education and support materials efficiently and effectively. At the same time, you need a solution that can keep pace with organizational change. The PeopleSoft User Productivity Kit does just that One synchronized content platform that you can tailor to the way your business operates and that supports your end users throughout the software lifecycle.

User Productivity Kit Deliverables
The User Productivity Kit has the power and flexibility to simultaneously deliver multiple end-user education deliverables. In as little as 30 minutes you can record a specific task or action, and publish it into multiple formats such as classroom and web-based training, performance support, and documentation.

• Instructor-Led Training
  While instructors are critical to the effectiveness of the classroom. the education materials they use are the formula for success. Correct and relevant materials case the teaching task, boost retention, and serve as future reference.
  
  The User Productivity Kit ensures your classroom materials are complete, comprehensive, and specific to your application and educational program needs. The provided PeopleSoft content acts as your starting point, providing a cost-effective source of ready-to-use materials. You can then build on this base with customized content that matches your specific processes. The authoring session and effort that creates instructor-led training materials can also generate web-based training and online performance support. This feature saves you invaluable time and makes it simple to provide multiple education and support deliverables to your users.
  
  Because the kit is easy to use. you can modify content quickly so education tracts mirror any changes in processes or applications. That means there's no disconnect between what users will learn in the classroom and what they'll see on the job. And, because the materials can be delivered electronically, you don't have to toss out expensive printed textbooks or manuals for every little change.
• Web-Based Education
  Web-based education is quickly proving to be an invaluable tool for delivering effective and cost-efficient training. These always- available courses provide comprehensive and consistent training that fits users* schedules and your budgets.

  Using the kit, you can create material for delivery via the web. These web-based courses make it possible to offer highly interactive, educational content at any time or location — without costly duplication of efforts. End users can access learning materials, participate in full demonstrations, and practice tasks without travel and with minimal impact on their work schedules and | learn at their own pace. With the kit's support for multiple ! languages — including English, French, German, Spanish, Brazilian Portuguese, Italian, and Swedish — users can even access information in their own language and still enjoy the same I relevance and consistency.

• Performance Support
  Try as you might, educational efforts don't stop during training. As soon as they return to their jobs, end users typically forget 70 percent of what they've learned— even with the moat effective training programs. Help desks are then left to fill the knowledge gap, often being overwhelmed with requests when the system first goes live.

  The User Productivity Kit helps smooth this transition by providing a ready reference for end users. Using content created by the kit, you can provide role-based online help materials. Users can simply click on the content to refresh their memories. This easy access to comprehensive information eases the burden on the help desk, provides faster answers to user questions, and ensures processes get executed properly.

• Documentation
  As the kit records transactions, it automatically generates supporting documentation detailing the proper step-by-step procedures of how each process should be conducted. This in-depth record provides future reference for educators, end users, developers, and planners. For those users who prefer to learn the traditional way, the User Productivity Kit also generates Job Aids that teach users how to perform their daily tasks.

What is the timing of training credit validity? (CC1 plans to conduct a phased roll-out over 14 months, and desires to have training credits available through that time frame).

Please see the chart below for pricing and expiration dale details on PeopleSoft training units.

PeopleSoft Education utilizes training units to purchase all training solutions. Training units can be purchased in bulk quantities at significant savings. These units can then be applied toward projects defined by you for tracking usage and training history. Units may be applied towards training at your site as well as training in a PeopleSoft facility. Training units may be converted for other training solutions as well.

Training units are purchased in a quantity based on the licensed software applications, the platforms on which those applications run, the size of the organization, and other factors.

Training units can be applied towards the End User Training Kit, Knowledge Center Live WebCast, User Productivity Kits and OnDemand offerings.

CCI can purchase education units for the following standard fees:

What flexibility do you provide in terms of locations for training courses? Would you conduct training at CCI divisional locations, if required?

We provide onsite classes at a PeopleSoft Education location, your facility or via the PeopleSoft Knowledge Center . PSE has over 250 certified instructors teaching in over 200 classrooms at over 60 training centers around the world. Some of our Southeast facilities are located in Atlanta , Georgia ; Washington , D.C; Orlando , Florida . Dallas . Texas ; Houston , Texas ; Austin , Texas and Bethesda , Maryland.

Please describe the user and system documentation that is provided with the software license. What other system and user documentation is available?

PeopleSoft 8 applications are delivered with a complete set of on-line context-sensitive HTML format product documentation called PeopleBooks. PeopleBooks help is delivered via CD-ROM. It may be installed on a network Internet web server for shared use among a group of users, or on individual user workstation computers, as required. PeopleBooks provide context sensitive help to enable users to get specific help about how to use a particular function or page (screen). PeopleBooks on-line help is developed and deployed using HTML files that users access through the use of a standard Internet web browser.

The documentation provided with purchase of software includes a hard copy installation and administrative guide and a single CD with the online documentation for PeopleTools and for your licensed applications. Updates and revisions to documentation are provided continuously on our customer extranet site, Customer Connection, which is available to customers on PeopleSoft's maintenance plan.

Each PeopleSoft Education instructor led class and Live WebCast course has a training manual provided for the specific product course that the student has enrolled. The PeopleSoft User Productivity Kit (UPK) is specifically focused on providing end user documentation/training and performance support system.

For our project team training, we supply a student guide and reference mousepad. Each student has his/her own workstation for the duration of class.

A datasheet on the User Productivity Kit is included for your review in the Additional Information section of this RF1 Response.

PeopleSoft Applications.

PeopleSoft Analytics

PeopleSoft Applications (Wave II and Beyond)

* All individual application modules discounted at [REDACTED TEXT] rate.
All modules as described above have Support Fees of [REDACTED TEXT] annually per module

Training classes, training materials and number of training hours included in your price

Training units are not included in the software license fee.

A comprehensive training plan can be developed for all the roles on the project team that will outline the specific classes and numbers of days each member will need to become proficient in the PeopleSoft skill set necessary for a successful implementation. Training requirements vary for each individual on your project learn. We can help you develop a training plan and budget by providing recommendations on which individuals should take which classes and which tools should be used to ensure success.

CCI can purchase education units for the following standard fee:

Describe telephone support services provided. Discuss:

• Timeframes (24 by 7, 8 to 5 , etc)
• Types of assistance available during these times frames.
• Levels of support

Timeframe:
Global Support Center sites are located around the world to help solve your PeopleSoft product issues. You can reach the Global Support Center by calling the GSC office in your country (listing of local numbers is available in the GSC directory on Customer Connection) or the office closest to you as listed below:

After regular business hours, you can receive live support for critical issues through our globally deployed follow-the-sun program.

Assistance Types:
To provide you with high quality product support, the Global Support Center offers a variety of services on Customer Connection, which is your gateway to PeopleSoft Support Services in a secure and customizable environment. We've designed these services to help you derive the maximum benefit from your PeopleSoft investment. Following is a list of self-service options that you can access 24 hours a day:

• Online support.
• Resolution database.
• Updates and fixes.
• Tips and techniques.
• PeopleSoft certified platform information.
• Links to important services.

Levels of Support:

While we do not guarantee the response times, the Global Support Center has the following target response times based upon case priority :Currently, there arc three priority levels within the Global Support Center

Priority 1 -Critical- 24X7 Support for Production Critical Issues.

This level is assigned to a major systems error that has a severe business impact — such as halting your production system or jeopardizing a go-live on a new product—and there is no work around available. The impact of a Critical priority problem deserves the direct and immediate attention of PeopleSoft support analysts and developers and should result in a resolution as rapidly as possible.

Priority 2 -Urgent

This level is assigned to a major systems error that has a temporary work around. The significant business impact and the nature of the work around dictate that the issue needs to be resolved within a fairly short period of time. The impact of an Urgent priority problem deserves the attention of PeopleSoft support analysts and developers to define a resolution date and deliver a resolution to the problem within a timeframe agreed upon between the customer and the Support Analyst.

Priority 3 - Standard

This level is assigned to an identified problem that doesn't significantly impact your ability to operate their business. Production, testing, or implementation can continue without jeopardizing deliverable dates. These issues arc typically resolved in the service pack updates. Specific response times depend upon a variety of conditions. The terms and conditions describing PeopleSoft's Support Services offerings are defined in the PeopleSoft's Software Support Services Terms and Conditions in effect at the time Support Services are rendered. A copy of PeopleSoft's Software Support Services Terms and Conditions as of the