U.S. Department of Justice
                                Civil Rights Division
                                Public Access Section

                                P.O. Box 66738
                                Washington, D.C. 20035-6738
XXXXXX

CERTIFIED MAIL
RETURN RECEIPT REQUESTED
Grant Ramsay
Ramsay Oil Company
Jct. U.S. Highway 89 and Utah State 9
Mt. Carmel Junction, Utah 84755

        Re:XXXXX
           (Highway 89 Shell -- Orderville, Utah)

Dear Mr. Ramsay:

        The Public Access Section of the Civil Rights Division of
the Department of Justice has reviewed the information gathered
during the course of this investigation. As you know the
complaint alleged that the owners or operators of this station
discriminated against a person with a disability by refusing to
come to his vehicle in order either to provide service or to
accept payments.

        You have indicated in your response letter, which we
received on April 13, 1993, that your facility is a small family
owned self-serve gas station and that, when possible, your
employees provide gas dispensing services for persons requiring
assistance at self-serve prices. You have also indicated that
there are generally two or three employees on duty during certain
shift, although only one employee is on duty during certain
shifts.

        While the information obtained to date does not necessarily
indicate that structural changes are necessary to resolve this
matter, we nonetheless believe that instituting the following
policies will adequately resolve and prevent the violations
alleged in this complaint:

          1.    Within thirty days of receipt of this letter, you
                will install signage at each pump stating,
                        "Persons with disabilities may blow
                        their horn for assistance. Service not
                        available if only one attendant is on
                        duty."
01-07433
                                - 2 -
          2.    You will institute a policy and instruct all
                present and future employees that, when more than
                one attendant is on-duty, pumping service must be
                provided on a timely basis to persons with
                disabilities requesting assistance;

          3.    When pumping services, as required by paragraph 2
                above, are provided, no additional charges will be
                imposed over the normal self-serve price charged
                for comparable products.

If these terms are acceptable to you, please indicate your
acknowledgement by signing and dating this letter on the lines
provided below and returning in the enclosed self-addressed
stamped envelope.

        If you have any questions concerning this matter, please
call me at (202) 307-2232.

                                Sincerely,



                              Ken S. Nakata
                                Attorney
                          Public Access Section

I have read, understand, and agree to the terms described above.

(Signature)                                   4-1-94 (HANDWRITTEN)
Grant Ramsay                                    Date

Enclosure

   Envelope
01-07434