Norwalk Inn Agrees to Permit Service Animals in Americans with Disabilities Act Settlement

Vanessa Roberts Avery, United States Attorney for the District of Connecticut, today announced that the U.S. Attorney’s Office has reached a settlement agreement with the Norwalk Inn and Conference Center (“Norwalk Inn”), located in Norwalk, to resolve allegations that the facility was not operating in compliance with the Americans with Disabilities Act of 1990 (“ADA”).

The settlement agreement resolves an ADA complaint filed by an individual with disabilities alleging that the Norwalk Inn required the removal of a service animal from the Inn as a condition of service in July 2023.

As a result of the settlement agreement, the Norwalk Inn is in the process of posting signage indicating “Service Animals Welcome,” implementing a “Service Animal Policy,” which includes the types of legally permissible inquiries Norwalk Inn employees may make of a customer who enters the facility with a service animal, and training employees regarding the policy. 

Under federal law, private entities that own or operate places of “public accommodation,” including hotels and restaurants, are prohibited from discriminating on the basis of disability.  The ADA authorizes the U.S. Department of Justice to investigate complaints and undertake periodic reviews of compliance of covered entities.  The Justice Department is also authorized to commence a civil lawsuit in federal court in any case that involves a pattern or practice of discrimination or that raises issues of general public importance, and to seek injunctive relief, monetary damages, and civil penalties.

U.S. Attorney Avery noted that the owners of Norwalk Inn have worked cooperatively with the U.S. Attorney’s Office to promptly address the ADA issues without litigation.

Any member of the public who wishes to file a complaint alleging that any place of public accommodation or public entity in Connecticut is not accessible to persons with disabilities may contact the U.S. Attorney’s Office at 203-821-3700.

Additional information about the ADA can be found at www.ada.gov, or by calling the Justice Department’s toll-free information line at (800) 514-0301 and (800) 514-0383 (TTY).  More information about the Civil Rights Division and the laws it enforces is available at www.justice.gov/crt.

This matter was handled by Assistant U.S. Attorney William M. Brown, Jr. of the District of Connecticut in coordination with the Disability Rights Section of the U.S. Department of Justice Civil Rights Division.