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Duty Complaint Form

The United States Attorney’s Office prosecutes violations of federal criminal law and represents federal agencies in civil actions and can only pursue matters that fall within that authority.  The United States Attorney’s Office is not an investigative agency. If you would like to report a crime or file a complaint, the most effective way is to contact the appropriate agency directly.  Many federal agencies also have local offices. A list of the most common complaints and their corresponding agencies can be found at our Reporting a Crime page.

To file your complaint with our office, please use the web form below.

  • NEW COMPLANTS are reviewed and usually responded to within five business days in the form of a telephone call and/or written correspondence. To follow up on your complaint after the fifth day, please call 617-748-3100 (dial 0 for operator) and ask to speak to the Duty Paralegal.
  • REPEAT COMPLAINTS that have already been reviewed and replied to will not receive another response.
  • IN-PERSON MEETING requests related to new duty matters will be evaluated on a case-by-case basis. After the Duty Paralegal reviews your complaint, efforts will be made to solve your complaint through other means to ensure a faster response. If the Duty Paralegal determines an in-person meeting is necessary and warranted, they will schedule an appointment within five business days.  Please be advised that walk-in guests requesting an in-person meeting without an appointment will not be seen.

Please note some fields are required.

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Privacy Act Statement

The Department of Justice (Department), the Executive Office for United States Attorneys, and the United States Attorney’s Offices are committed to respecting your privacy and securing the personally identifiable information (PII) made available to us through our public-facing websites, applications, and forms.  To protect online privacy, the Department has implemented appropriate Privacy Policies that outline the collection, use and storage of data.  This Policy governs all forms of Personal Data collected by the Department and its components, whether electronic, written, or oral. By accessing this website, you consent to the Department’s data practices. The authority by which information is collected on this website form is 5 U.S.C. 301 and 44 U.S.C. 3101.  The Department’s Privacy Policy can be found at: https://www.justice.gov/doj/privacy-policy.  Your disclosure of information on this form is voluntary.  If you do not provide complete the fields in this webform, we may not be able to respond appropriately to your submission.

The principal purpose for collecting the information on this webform is to control, track, respond to, and maintain information and inquiries received by the United States Attorney’s Office, District of Massachusetts.  Note that the information collected may be disclosed to appropriate officials and employees within the Department pursuant to applicable routine uses, which include, but are not limited to: any civil or criminal law enforcement authority or other appropriate agency where a record, either on its face or in conjunction with other information, indicates a violation or potential violation of law; to contractors, grantees, experts, consultants, students, and others performing or working on a contract, service, grant, cooperative agreement, or other assignment for the Federal government, when necessary to accomplish an agency function related to the corresponding system of records; and to such recipients and under such circumstances and procedures as are mandated by federal statute or treaty. 

The full list of routine uses for this correspondence can be found in the System of Records Notice titled, JUSTICE/DOJ-003, “Correspondence Management Systems (CMS) for the Department of Justice,” 66 Fed. Reg. 29992 (6-04-2001); 66 Fed. Reg. 34743 (6-29-2001);  67 Fed. Reg. 65598 (10-25-2002); 82 Fed. Reg. 24147 (5-25-2017).

Updated May 14, 2024